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FAQ

▶ How to contact with us ?

a. Online service: by Trade manager, Skype, Email.

b. You can choose your interested products and send inquiry to us.

c. Call us without any hesitation.

▶ How to confirm the product quality before placing orders ?

a. We will offer you our products specification standard to you, and we test every batch of 

our product by HPLC, UV, GC and TLC and etc. We also cooperate with independent third party lab such as SGS,PONY etc.

b. Free sample is available.

c. Send us your products specifications and requests, we will produce for you.

▶ How to make order & payment ?

a. Proforma invoice will be sent after your confirmation of the order, or You can order from Alibaba ESCOW.

b. We can accept payment by T/T, Western Union, Escrow, Paypal, L/C.

▶ How to pack and storage ?

a. Packing:  1kg/Aluminum foil bag with Carton outside. 

                    25kg/Fiber drum with double PE bags inside.

                    Or pack it as you want. 

b. Storage: Store in cool & dry place, keep away from strong light and heat.

▶ How to ship and delivery ?

Transit could be DHL,UPS,TNT, FEDEX, EMS. For mass orders, it will be delivered by air or sea. 

▶ Our return service policy

No excuse of returning goods within 180 days